By Judith Hunter, Lakewood
Black Friday 2012, I score 30% off The Nook just in time for an upcoming trip. Two days later, I open the box and read the directions. It says to charge my Nook! Ok…I can do that.
After an overnight charge, it asks me to connect to a Wi-Fi network. I ask my friends what a Wi-Fi is and nobody knows. One person thinks it may have to do with a wireless connection. Ok.
My wireless connection hasn’t worked since last February when the negative wire to my house broke damaging $6,000 of equipment, however I did get a new box from Comcast but it required a smaller receptacle and would not hook up to my Link system. At that time I had decided to do without!
I drove to Comcast on 6th Ave which took about 20 minutes. There I waited in line for an hour and a half with my Link system cord in hand to get one that would fit the new box. I was smug as I finally walked up to the customer service rep keeping my temper in check. I told her my dilemma and she said they didn’t make any other cord and to go home and try it again.
I returned home twenty minutes later and it still did not fit even when I tried to jam it several times into the receptacle.
The next day I unhooked the black box and took it with the cord back down to Comcast, another 20 minute drive. There, I only waited an hour and 15 minutes! Joy, oh joy! I was given a new box with Wi-Fi already in it. I came home, plugged everything in and it still didn’t work! I called Comcast and after a long wait they manage to hook everything up…except the phone! I decide to do without the phone and deal with it the next day!
The next morning I pick up the phone and it is still not working. I decide to go for my morning walk and deal with it when I get back. The phone works upon my return. I am good to go!!!
I plug in the Nook…it asks for a wireless password! After trying everything I can possibly think of…I call Comcast. After waiting on the phone for 40 minutes, I am disconnected! I decide to wait for another day.
The following morning, I call Comcast again. I then wait on hold for an hour, sighing and refusing to give up and let the system beat me! I would rather be flogged!
Comcast answers and yes, they can help me with a password …Yippee!
Hook up the Nook…it asks for a Barnes and Nobel account number. I don’t think I have one so I go to the closest store and the Nook rep plugs in the information only to find I DO have an account. Did I remember my password? I could barely remember my own name at that point but I tried a couple of old passwords and none of them worked. He told me I would have to change my password from my home computer as they couldn’t do it from the store. I go home again!
I start up the computer and connect to BN.com. It asks me, “Have you forgotten your password? “Yes…click this link.” I click the link to change my password and it tells me there is no one associated with that account. I try it again and am notified that I already have an account and I can’t have two accounts! After trying a third time with no results, I call Barnes and Noble. After a wait of 15 minutes I get a person on the other end. “I can help you” she said….”I will send you a link to change your password”! I said I had already done that and she told me to try it again and she would stay on the phone with me until I was successful. This time, success!
Good to go again!
I get as far as the second page in the “Quick Guide.” I can’t go any farther as it keeps taking me back to the first page again. I quit for the time being! Maybe I need to get the micro SD memory card it asks for in the booklet. I go to the nearest store, Walgreens, and pick up a universal memory card…it doesn’t fit! I take it back!
I return to Barnes and Noble. I am told I don’t need a memory chip as I can download over 2000 books without it. I ask for the shield to protect it and they tell me I don’t need it if I get a case to store it in. I pick out a case…$39.00. She tells me I am registered with Barnes and Noble and shows me how to work the Nook….I am good to go! I will try it another day to see if I have any luck!
The next day I buy 3 new books at Costco…much easier than failing with The Nook!”
Downloaded my first book….Score.